So you can’t decide between a hosted or web based software dialer or a dialer that is landline-based (hard dialer) you download to your computer. What is a hosted dialer? It is web-based software that uses an Internet connection to place calls and you use hosted software everyday though may not realize it when your on the Internet.
Advantages of hosted dialer solutions include reduced ongoing maintenance, increased efficiency, lower costs, and overall lower expenses for your office or company. You or your agents will no longer need to engage in laborious tasks such as: looking up phone numbers, hand dialing numbers, waiting for phones to ring, etc thus keeping you focused on what is important… talking to live people and generating business.
If your company uses telemarketing as one of its major marketing initiatives a hosted dialer is something you should consider. Most hosted dialers can be customized to your personal preferences and industry-specific needs. Then all you have to do is log into the website hosting the program and begin calling.
With a hosted dialer you do not have to pay extra money up front for expensive dialer software and licenses. Your hosted dialer provider is responsible maintaining expenses for software licenses, equipment infrastructure, and system maintenance and upgrades. If you employ agents to make calls for you then they can do so comfortably from their location or home as long as there is a Internet connection. This will provide you with efficiencies and minimize your expenses.
Web-based dialer solutions were originally used with individual agents and small companies, however large companies are starting to take advantage of their efficiencies. Some of these efficiencies include: predictive or power dialers, Interactive Voice Response (IVR) systems, and Voice over Internet Protocol (VOIP). Lower costs and options in hosted dialers enable small and large companies to generate business quickly and easily.
Several downsides to web based dialer solutions is the hosting server crashing due to unforeseen circumstances which is why it’s important to ask about server space and reciprocity in your hosted dialer provide. Aside from this one thing hosted dialers can provide a sharp increase in revenue at a lower cost.
Hosted dialer solutions will increase your sales, streamline performance and give your agents the opportunity to concentrate on their sales techniques. We hope that you’ll consider diversifying your marketing efforts and at least try a dialer. Good luck in your future endeavors.
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