Stir Shaken, a transformative framework revolutionizing caller ID authentication and combating fraudulent calls, significantly impacts call center operations, necessitating adjustments in staffing and training methodologies. Understanding this influence sheds light on the shifts in staffing requirements and the evolution of training practices within call centers to align with Stir Shaken implementation. Enhanced Authentication Protocols and … Continue reading The Influence of Stir Shaken on Call Center Staffing and Training